Turnaround Time and Hard Deadlines

We have three turnaround times - the first is our standard (free) turnaround, and the other two are expedited options:

• [FREE] 15 Business Day Standard Turnaround + FREE UPS Ground Transit

• [FASTER]* 10 Business Day Turnaround + FREE UPS Ground Transit (+$100)

• [FASTEST]* 5 Business Day Turnaround + FREE UPS Ground Transit (+$200)

These options mean that your order will ship out in either 15, 10 or 5 business days after you place your order (paid for) AND you've approved your proofs. UPS Ground transit time is anywhere from 1-5 business days, depending on your shipping address's proximity to our print facility located in Southern California.

If you'd like to further expedite your order's free UPS Ground service to a faster shipping speed, please email help@ultrapress.com for a quote.

If you select our free standard 15 business day option, please note that it's not guaranteed:

• During busy seasons this turnaround time may slip without prior warning.

• Garment stock issues that arise after final proof approval may cause your order to be delayed. We will notify you in these rare instances.

• See below for more info regarding hard deadlines.

*The paid expedited 10 and 5 Business Day options are guaranteed. Due to the expedited nature of these options, any garment stock issues affecting 10% of your order or less will be resolved in the form of a refund.

1) If you are placing an order by yourself directly through our website's pre-existing package deals or product catalog links, you will pay for the order first. After you place your order, your design will then enter our proofing process. Typically we will need 2-3 business days* after you've paid for the order to provide you with a print-ready proof. From there, you can review and approve your proof OR request changes. If you request any changes, we will need 1-2 business days to send you an updated proof.

*You may expedite the proofing process from 2-3 business days to 1 business day paying a $9.99 fee at checkout.

For our free standard option, your order will then ship out 15 business days after you approve your final proof for production.

2) You may request to see a proof before paying for your order by emailing help@ultrapress.com. Please note that this ordering method may take longer, since we prioritize proofs for paid orders first (Method 1). Once you've received your proof and would like to make a purchase, we will send you a special customized order link (with your proofs embedded), where you can enter your sizes and checkout. Using this method, you will approve your pre-made proofs and pay for your order in the same transaction.

For our free standard option, your order will then ship out 15 business days after you pay using your special order link, since proofing already occurred upfront.

Please keep in mind that turnaround time doesn't start until both the order is paid for and proof is approved for production, so budget additional time.

If you have a specific hard deadline, please email help@ultrapress.com with your order number and hard deadline date.

• We'll check your order's selected turnaround to confirm expected in-hands date. If necessary, we'll let you know if you'll need to upgrade to an expedited option.

• Even if there's ample time remaining before your deadline, we still highly recommend you let us know as soon as possible so we can notate.