Order Cancellation

Placing an order on our website is risk-free with a 100% refund, but only if you cancel before final proof approval.

Cancellation requests must be made via e-mail, sent to help@ultrapress.com. Please include your 4 digit order number.

If you cancel after you approve your final details, you will be charged a restocking fee of 20% of your total order amount (we will only refund 80% of what you paid).

If you would like to change your order details in any way after final proof approval, you would need to cancel your order and start a new one.

Note: if we do not hear back from you via email within 14 business days after sending your order proofs for you to review and approve, we will cancel your order minus 5% for credit card processing fees and other costs.