Return/Exchange Policy

We do not offer exchanges. 

We strive to match the details on your final approved proof as close as possible. However, if you encounter an issue with your order and you would like to return your order for any reason, please report the issue to us by emailing help@ultrapress.com within 14 business days of receiving your order. Orders that have gone past 14 business days of receipt will be considered accepted and no returns will be expected. In your email, please include photographs and specific issues with what you're unhappy with.

After reporting your issue, please ship your order back to us in the original condition that you received it (unworn and unused), within 5 business days of your email issue report. You must pay for the return shipping back to us. Once we receive your order we will refund you the number of pieces we receive back, minus a 20% restocking fee due to the custom nature of the product.

Please be aware of common print and ink color disclaimers that may occur as a result of the screenprinting process.