Frequently Asked Questions
Here are our most common questions, ranging from all topics - artwork/designs, ordering, shipping, printing and blank garments.
What is your turnaround time?
In most cases, you can expect to receive your order in hands within 10-15 business days after you place your order (paid for) AND you've approved your proof.
Please click here for an in-depth guide on our turnaround policies and more info on hard deadline dates.
Can I split my order into different shirt colors?
Yes, you may split one order into 3 different colors, as long as they have the exact same design and ink colors. On the product page, select the check box under the "Enter Sizes" step.
Will I see a final proof before my order prints?
Yes! After you checkout, your order will enter the proofing stage. Our art team will prepare final print ready proofs. You’ll get a chance to review and approve/request changes before your order moves into production. Click here to learn more about our free proofing services.
Can you help with my design?
Sorry, we do not provide design creation services. You must provide at least a digital file of the design you'd like to print.
Can I add a sleeve print?
No, we only provide front and back printing at this time.
Do you provide embroidery services?
Currently we only offer screenprinting as our decoration method. Embroidery may be added in the future.
Do you provide folding and bagging finishing services?
Sorry, we do not provide finishing services at this time.
Can you provide a free proof mockup before I place an order?
Yes, you can email help@ultrapress.com with your blank garment brand/style/color info. Please provide the highest resolution design files you have and specify as much information about ink colors and placement as possible.
Note: the easiest and fastest way to receive a proof mockup is by first placing an order through our website. If you do not like your proof after ordering, you can request a free cancellation. We will prioritize proofs for paid orders.
What is your minimum order quantity?
From our regular product catalog, our minimum is 24 pieces of the same design per order, per garment style. Package Deal products contain their own minimums.
Click here to review our full minimum order quantity policy.
Can I get a sample?
We do not provide printed samples, only blank. Click here to learn more about our sample policy.
What does free order cancellation entail?
You may receive a full 100% refund if you request to cancel your order prior to proof approval.
Can I change my order details?
You may only change any of your order details BEFORE you approve your final proofs/order specs.
Will my design be screenprinted?
Yes, our only print method is screenprinting plastisol inks. You can read more about our printing policies and methods here.
Can I provide my own blank garments?
No, we do not accept customer provided garments. If you'd like to order a blank garment that is not listed on our product catalog, please email help@ultrapress.com.
What if I am unhappy with my order? Do you accept returns?
We strive to match the details on your final approved proof as close as possible. However, if you encounter an issue with your order and you would like to return your order for any reason, please report the issue to us by emailing help@ultrapress.com within 14 business days of receiving your order. You must pay for return shipping and we will refund you the number of pieces received, minus a 20% restocking fee.
Please click here to review our entire return policy in detail.